Yo Riders! We know you’ve got questions about gear, shipping, and everything in between. We’ve compiled the most common rider queries right here to get you back to shredding faster!

🛴 PRODUCT QUESTIONS

What’s the difference between Complete Scooters and Pro Scooters?
Complete scooters are ready-to-ride setups perfect for beginners and casual riders. Pro scooters feature premium components from our COVENANT™, CREW™, and PROSPECT™ lines designed for serious riders who demand maximum performance.
Do you sell individual parts for custom builds?
Absolutely! We specialize in pro scooter parts including decks, bars, brakes, clamps, compression systems, grips, and hardware. Mix and match to create your dream setup!
What’s included in your “Packs” category?
Our packs bundle essential components together – think grip tape with matching grips, or hardware kits with your compression system. Perfect for complete builds or upgrades!

📦 SHIPPING & DELIVERY

How long does shipping take?
Standard Shipping: 10-15 days after shipping via DHL/FedEx
Free Shipping: 15-25 days after shipping via EMS
All orders process in 1-2 business days before shipping!
Do you ship worldwide?
We ship globally! From Portland to Paris, we’ve got you covered. Some remote areas in Asia and other locations might have limited service – email us if you’re unsure about your location.
How much is shipping?
Standard shipping is $12.95 USD. FREE shipping kicks in on orders over $50 – the perfect excuse to upgrade your setup!
Can I track my order?
Yes! All shipping methods include tracking. You’ll receive tracking info once your order ships so you can watch your new gear make its way to you.

💳 PAYMENT & SECURITY

What payment methods do you accept?
We keep it secure and simple: Visa, MasterCard, JCB, and PayPal. Your payment security is our top priority.
Is my payment information safe?
Absolutely! We use industry-standard encryption and never store your full payment details. Shop with confidence, riders!

🔄 RETURNS & EXCHANGES

What’s your return policy?
Not feeling the new setup? No stress! You’ve got 15 days after delivery to return items in original, unused condition. We want you to love your gear as much as we do!
How do I start a return?
Hit up our rider-support crew at [email protected] with your order details. We’ll guide you through the simple return process.
Who pays for return shipping?
For returns due to manufacturer defects, we’ve got you covered. For size exchanges or change of mind, return shipping is on the rider.

🎯 PRO TIPS

RIDER HACK: Time your orders with our massive sales (up to 59% OFF!) and combine with free shipping for maximum value. More performance for your dollar – that’s the Scooter Rider Shop way!
When are your biggest sales?
We drop major discounts during riding season launches, holidays, and special events. Follow us on social media and subscribe to our newsletter to catch the best deals!

❓ STILL GOT QUESTIONS?

Our rider-support crew lives and breathes scooters. We’re here to help you ride harder and go further!

Email us: [email protected]

Ride on! 🛴✨