Returns & Exchanges

Hey riders! At Scooter Rider Shop, we’re committed to making sure you’re stoked with your purchase. If something isn’t right with your gear, we’ve got your back with our straightforward returns and exchanges policy.

Return & Exchange Policy Details

Eligibility Requirements

To be eligible for a return or exchange:

• Item must be in original, unused condition with tags attached
• Original packaging must be intact
• Return must be initiated within 15 days of delivery
• Proof of purchase required (order number or receipt)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Grip Tape (once applied or opened)
• Lifestyle items (if tags are removed or worn)
• Hoodies & Jackets (if worn or washed)
• Custom or personalized items
• Products showing signs of use or wear

How to Return or Exchange

Step-by-Step Process

1. Contact Our Rider-Support Crew
   Email us at [email protected] with your return/exchange request using the template below.
2. Wait for Authorization
   We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions.
3. Package Your Item
   Include the original packaging, all accessories, and a copy of your order confirmation.
4. Ship to Our HQ
   Send your return to:
   Scooter Rider Shop Returns
   2981 Asylum Avenue
   Portland, US 97201
5. Track Your Return
   Keep your shipping receipt until your return is processed.

Refund Information

Processing Time & Method

• Refunds are processed within 3-5 business days after we receive your return
• Refunds are issued to your original payment method:
  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal payments
• Shipping costs are non-refundable (unless we made an error)
• Exchange items ship free of charge

Return/Exchange Request Template