Hey riders! Welcome to Scooter Rider Shop – your ultimate destination for premium scooter gear and lifestyle apparel. We’re stoked to have you riding with us and want to make sure your experience is smooth from order to delivery and beyond!
Shipping Information
🚀 Quick Shipping Facts
Order Processing: 1-2 business days
We ship worldwide (excluding some remote areas and parts of Asia)
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx | Riders who want their gear fast! |
| Free Shipping | FREE (orders $50+) | 15-25 business days after shipping | EMS | Budget-conscious riders not in a rush |
💡 Pro Tip: Want your new deck or compression system ASAP? Go with Standard Shipping! The extra few bucks get your gear to you way faster.
Returns & Exchanges
We get it – sometimes gear doesn’t work out exactly how you planned. That’s why we’ve made our returns process rider-friendly and straightforward!
⏱️ Return Policy Highlights
Return Period: 15 days from delivery date
Condition: Items must be in original, unused condition with tags attached
Exchanges: Available for most products
Refunds: Processed within 3-5 business days
What Can Be Returned?
Most of our products can be returned or exchanged, including:
- Bars, Brakes, and Clamps
- Complete Pro Scooters and Completes
- Compression systems and COVENANT™ products
- Decks and CREW™ gear
- Grips, Hardware, and Headsets
- Packs and PROSPECT™ products
🚫 Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Grip Tape (once applied or opened)
- Lifestyle items (if tags are removed or worn)
- Hoodies & Jackets (if worn or washed)
- Custom or personalized items
- Any products showing signs of use or wear
Step-by-Step Return Process
Step 1: Contact Our Rider-Support Crew
Email us at [email protected] with your return/exchange request. Use the template below to make it super easy!
Step 2: Wait for Authorization
We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions. Don’t ship anything until you get this!
Step 3: Package Your Item
Include the original packaging, all accessories, and a copy of your order confirmation. Make sure everything is secure for the journey back to us.
Step 4: Ship to Our HQ
Send your return to:
Scooter Rider Shop Returns
2981 Asylum Avenue
Portland, US 97201
Step 5: Track Your Return
Keep your shipping receipt until your return is processed. This is your proof of shipment!
Refund Information
Processing Time: 3-5 business days after we receive your return
Refund Method: Issued to your original payment method
Accepted Payment Methods for Refunds:
- Visa, MasterCard, JCB credit/debit cards
- PayPal payments
Important Note: Shipping costs are non-refundable (unless we made an error). Exchange items ship free of charge!
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Hello Scooter Rider Shop Crew,
I’d like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please describe the issue]
Preferred Solution: [Refund / Exchange for (specific product)]
I confirm that the item is in its original condition with tags and packaging intact.
Please send me the return authorization and shipping instructions.
Thanks for your help!
[Your Name]
🤙 Need Help? Our Rider-Support Crew Has Your Back!
Email: [email protected]
Response Time: 1-2 business days (rider-fast!)
We’re here to make sure you get back to riding with gear that’s perfect for you. Whether you’re hitting the park, cruising the streets, or learning new tricks – we’ve got your back!
Thanks for choosing Scooter Rider Shop! Ride safe! 🛴✨