Term and Conditions

1. Who We Are & Our Commitment

Scooter Rider Shop is your ultimate destination for premium scooter gear and lifestyle apparel. We’re passionate about supporting riders at every level, from park enthusiasts to street cruisers and trick masters.

2. Understanding Our Riders

Our products are designed for scooter enthusiasts who demand quality, performance, and style. Whether you’re hitting the park, cruising the streets, or learning new tricks, we’ve got your back with gear that matches your passion and skill level.

3. Product Information

3.1 What We Offer

We specialize in premium scooter equipment and rider lifestyle gear including:

• Performance Parts: Bars, Brakes, Clamps, Compression systems, Decks, Grips, Hardware, Headsets
• Complete Scooters: Complete Pro Scooters, Completes, PROSPECT™ series
• Premium Brands: COVENANT™, CREW™, and other professional-grade equipment
• Lifestyle & Apparel: Hoodies, Jackets, and rider-focused lifestyle items
• Accessories: Grip Tape, Packs, and essential riding gear

3.2 Product Quality & Descriptions

We take pride in offering high-quality products designed for the demands of serious riders. While we make every effort to ensure product descriptions and images are accurate, slight variations may occur. All performance claims are based on manufacturer specifications and typical riding conditions.

4. Ordering & Payment

4.1 Placing Orders

When you place an order with us, you’re making an offer to purchase goods under these terms. We’ll send an order confirmation email once we’ve received your order. Acceptance of your order occurs when we ship the items.

4.2 Payment Methods

We accept the following payment methods:

• Visa credit/debit cards
• MasterCard credit/debit cards
• JCB credit/debit cards
• PayPal payments

4.3 Pricing & Availability

All prices are in US dollars. While we strive to maintain accurate inventory levels, occasionally items may be out of stock. If this occurs, we’ll notify you promptly and offer alternatives or a full refund.

5. Shipping & Delivery

5.1 Order Processing

We process orders within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

5.2 Shipping Options

We offer two shipping methods to serve different rider needs:

5.3 Shipping Areas

We ship worldwide, excluding some remote areas and parts of Asia. Additional restrictions may apply based on destination country regulations.

6. Your Responsibilities as a Rider

6.1 Account Security

If you create an account with us, you’re responsible for maintaining the confidentiality of your login details and restricting access to your computer.

6.2 Accurate Information

You must provide accurate and complete information when placing orders, including correct shipping addresses and contact details.

6.3 Age Requirements

By using our website and purchasing our products, you confirm that you are at least 18 years old or have parental consent if under 18.

6.4 Proper Use of Products

Our scooter equipment is designed for specific riding purposes. You’re responsible for:

• Proper assembly and maintenance of all products
• Using safety equipment appropriately
• Regularly inspecting gear for wear and tear
• Riding within your skill level and local regulations

7. Returns & Exchanges

7.1 Return Policy Overview

7.2 Returnable Items

Most products can be returned or exchanged, including performance parts, complete scooters, and apparel with tags attached.

7.3 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Grip Tape (once applied or opened)
• Lifestyle items with removed tags or signs of wear
• Hoodies & Jackets that have been worn or washed
• Custom or personalized items
• Any products showing signs of use

7.4 Return Process

Follow these steps for returns:

1. Contact our Rider-Support Crew at [email protected]
2. Wait for authorization and shipping instructions
3. Package items with original packaging and accessories
4. Ship to our HQ with tracking
5. Keep your shipping receipt until processing is complete

7.5 Refund Information

Refunds are issued to your original payment method within 3-5 business days after we receive your return. Shipping costs are non-refundable unless we made an error.

8. Intellectual Property

All content on our website, including logos, product designs, text, and images, is owned by Scooter Rider Shop or our partners. Our brand names like COVENANT™, CREW™, and PROSPECT™ are trademarks protected by law. You may not use our intellectual property without written permission.

9. Liability & Safety

9.1 Product Liability

While we ensure all products meet quality standards, scooter riding involves inherent risks. We’re not liable for:

• Injuries resulting from product misuse or improper assembly
• Damage from normal wear and tear
• Consequences of riding beyond your skill level
• Modifications made to original products

9.2 Website Liability

We strive to keep our website accurate and available, but we’re not liable for temporary unavailability or occasional errors in product information.

10. Privacy & Data Protection

We respect your privacy and handle your personal information according to our Privacy Policy. We only collect necessary information to process your orders and improve your shopping experience.

11. Changes to Terms

We may update these Terms and Conditions occasionally. Continued use of our website after changes constitutes acceptance of the new terms. We’ll notify you of significant changes via email or website notices.

12. Contact & Support

13. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Oregon. Any disputes will be handled in the courts of Portland, Oregon.